Ordering, delivery and packaging FAQs

How do I order my wreath?

You can either select the item you wish to purchase in the Christmas shop and order and pay on-line using your Paypal account, or by credit or debit card as a Paypal guest.

If you would prefer to order by email or by telephone, please contact us. Please note that we can not process credit or debit card payments over the telephone but can accept electronic transfers or personal cheques. Please contact us for further details.

How do I send a wreath to someone else?

Select your wreath and pay using the on-line payment facility either using your Paypal account or as a Paypal guest. When you get to the payment screen select "Change Postal address" and add the correct delivery address there.

I want to order more than one item ? What do I do?

If you wish to order using the on-line payment system please make a separate order for each item. You will then be able to select a different delivery postal address should you wish when you reach the payment screen.

If you wish to discuss or order more than one item you can also contact us to order directly by email or phone. Please note that we can not process credit or debit card payments over the telephone but can accept electronic transfers or personal cheques.

I want to send a message with my wreath. How do I do that?

You can add your message in the box marked, "Add special instructions to the seller" on the Paypal payment page.

We will contact you by email within 24 hours of receipt of your order to confirm any message you wish to include if your wreath is being sent as a gift. You can also contact us directly after placing your order with your message. All messages are hand written on greengarland gift cards.

How are the mail order wreaths despatched?

Please ensure that you choose the mail order option when ordering your wreath.

All mail order items are despatched by Royal Mail Standard Parcel Service. Please allow 3-5 working days for delivery after your order has been confirmed. If you are not at home when your wreath is delivered you will be left collection instructions by Royal Mail. We will contact you by email upon receipt of your order to confirm any message you wish to include if your wreath is being sent as a gift.

All mail order wreaths are packaged in brown recycled mailing boxes with gift cards included.

Mail order prices are quoted for UK mainland delivery only. Please contact us for prices for delivery to Europe. All orders will be posted in perfect condition. If they are received damaged do not hesitate to contact us.

I live in North Bristol – will you deliver my wreath?

We deliver free of charge to the BS6, BS8 and BS9 postcodes and surrounding areas. Our local delivery wreaths are delivered by us gift wrapped in tissue paper and delivered in brown recycled carrier bags. If there is no-one home when we deliver we will leave your package by your door unless we have agreed instructions with you beforehand.

I don’t live within your free delivery area – can I collect my wreath ?

Yes. You can collect your wreath from us here at 14 Cranleigh Gardens, Stoke Bishop, Bristol BS9 if you are outside of our free delivery area. Please ensure you chose the correct delivery/collection option when paying for your wreath. We will contact you by email within 24 hours of your order to confirm your home delivery or collection option.

How do I register for one of the greengarland workshops?

Details on how to register and pay for a greengarland workshop can be found on the workshops page.